How do I Reach Fertility Associates of Memphis?
Our office phone 901-747-BABY (2229) is answered Monday through Friday from 8:00 a.m. to 4:30 p.m. If you have an emergency at any time please call (901) 747-2229. During business hours, a member of our professional staff will be brought to the phone. After hours, follow the instructions to page the staff member on call. If your emergency is life threatening, call 911 or go to the nearest emergency room for care.
We realize that infertility treatment will generate many routine questions.
To allow our staff time to take care of patients in the office at that moment, we ask that you leave a message on our voice mail system for routine queries. When you call, please leave us your name, phone number, date of birth, and the reason you are calling. If it concerns medications, we will also need your pharmacy name, phone number, and the medication you need. If you left a message before 2:00 p.m., our nurses will return your call the same day. After 2:00 p.m., the nurse will return your call the next day. For a discussion of test results or treatment plans, you should schedule a return office visit. If this is not convenient, we can schedule a telephone consultation with your physician. These calls are generally not covered by your insurance, and you may make payment in advance by credit card.
Non-emergency phone calls that occur after 4:30 p.m. weekdays and on weekends will be billed at $25 for each call (to patient, pharmacy, etc.) and are not covered by insurance companies. Extended phone calls to our professional staff (physicians,, nurses, embryologists) will be billed at $25 minimum. These charges are not covered by and will not be filed with insurance. In most cases, additional questions are best addressed at a brief office visit with your physician or nurse practitioner.
Weekend Clinic Schedule
Our medical treatments must be carried out seven days of the week. Certain treatments cannot be postponed for one or two days; therefore, we have physicians, nurses, laboratory personnel and office staff in the office every weekend to perform these necessary procedures. Our office is open at 8:00 AM on the weekends and will close as soon as all scheduled testing and procedures are complete. There are no regular office appointments on the weekends. If you have a procedure that must be performed on Saturday or Sunday, you can reach the nurse on call before 4 p.m. by calling 901-747-2229 and paging the professional staff on call.